Customer is indeed the king of your business. Therefore, it pays to stay in constant touch with your customers. However, it can be a daunting task for business owners to maintain a working relationship with customers, at all times. In an attempt to solve this problem that every business enterprise faces, Chatbots come to your rescue. Backed by technology, Chatbots come as customer support tools that will not only save you loads of time but also money. Chatbots are making their strong presence felt on most of the social media networks like Telegram, Facebook Messenger and Slack. With this, it becomes a breeze to reach out to a bigger audience with your product offerings, apart from other benefits that are waiting to be unleashed.
Here we have listed some of the Chatbots:
1. 24/7 Service
In past years you needed to keep on waiting, to speak to a customer service executive for your problems. Now you can bank on bots which are clearing the need for live chats along with constant conversations that take place via phone calls and emails.
Gaining support from virtual robots, Chatbots offer a perennial service to your customers. There can never be a day when they get tired or fail to obey your instructions. The fact that these robots work 24*7 makes them a class apart as far as staying in touch with your esteemed customers is concerned.
2. A Time-Tested Tool For Customer Queries and Inquiries
If you dream of scaling your business to the next level, you would need the endearing support of your customers. For such a business move, it is important that you invest in customer-centric tools that are capable of handling thousands of customers; all at once. We as humans have limitations concerning the number of activities we can concentrate at the same time. Notwithstanding the fact that we call ourselves multi-tasking individuals, Chatbots are a class in themselves.
Chatbots are capable of interacting with many customers simultaneously without need of taking a break. If you wish to offer the best customer service to your patrons, it comes as a wise move to set up Chatbots that will help resolve customer queries in a jiffy. Size is definitely not a constraint for Chatbots. This way, you can ensure 100% satisfaction to your customers.
3. Powerhouses of E-Commerce Information
The stage is set for Chatbots to work in tandem with popular ecommerce platforms. With this technological innovation in place, your business will be in a position to scale new heights when you have a strong base of satisfied customers. Chatbots not only help in providing pertinent information about your products and policies, they also become the Single Point of Contact (SPOC) to resolve customer queries.
All your incoming queries about warranties or return policies are perfectly handled by Chatbots. For all those queries which are beyond the reach of Chatbots, you can initiate the next level of intervention which will call for manual action. There is an additional advantage to this set up. Spare a thought about the operational costs in hiring a customer service executive. And these Chatbots will help cut down your expenses for online stores. Chatbots which collate customer information and suggestions will become your data points to improvements.
4. Play The Role of Business Process Managers
Modern businesses are now operating without any stringent territories attached to internal processes. This has led to the emergence of the concept of cross-functional teams.
In retail businesses, various departments like production, marketing, sales and customer support are intermingled. So is the case with digital marketing as well.
The convenience with which Chatbots can be deployed on a number of digital channels makes them the top bet for effective business process management. You can employ Chatbots for any business function with limited modification. Some of the businesses have already roped in Chatbots to deliver food parcels to the doorsteps of online foodies. While others have simplified the process of ordering products via websites. Chatbots come in to help customers, take orders directly from them and execute them without any hassles.
Check Out : – Google Assistant vs Amazon Alexa – Which One’s Better?
5. Don’t Fret Over Repetitive Tasks
You must have heard the term Slack Bots. These are automated bots which are meant to perform error-free, repetitive tasks. Imagine a scenario when a bug emerges on your site. Slack Bots report the bug by sending an error message to a Slack channel so that it can be addressed at the earliest.
While it is humanly impossible to perform the same task over and over again without errors, Chatbots step in to simplify your monotonous and time-consuming tasks. Alongside saving your business a great deal of operational time, you can also register a high level of productivity with Chatbots.
6. How About a Bot as Your Advisor?
There is no dearth for all the creative ways in which you can make the most of Chatbots. You can rely on the suggestions given by Fashion Chatbots to pick a dress that suits you the best. Travel Bots, on the other hand help you go on a holiday to a beautiful destination. It is this human touch that is offered by virtual robots that makes Chatbots a class of their own. Merging technology with the sentiments and opinions expressed by humans, it is through Chatbots that you can make well-informed decisions with regard to the perfect option.
7. Play The Role of Social Media Agents
Your business can now leverage the advantages of social media networks, in more ways than you can imagine. With an attempt to improve brand awareness, Chatbots not only allow you to place orders but will also come up with suggestions that emerge from collating social media information. Mining the past data of customers is the best means to improve your bottom line.
When you know for a fact that most of your customers previously spent money during special occasions, you will be able to come up with discount coupons and offers so as to attract more sales. All such marketing strategies will call for the constant intervention of Chatbots; a repository of customer responses.
8. Money Saving Tools
Hiring professionals to ensure a smooth running of your business comes with a huge expenditure. Salaries of employees burn a hole in your pocket with every passing month. On the contrary, it will be a one-time investment that you will be making to employ a Chatbot that will not only reduce your operational expenses but will also lead to higher productivity. You can heave a sigh of relief when you are sure that any sort of customer query will be answered by the bot; eventually leading to 100% customer satisfaction at all times.
Closing Thoughts: –
After enlisting all the benefits that Chatbots bring to your table, its high time for you to integrate this innovative technology into your business. You also have some good news coming your way with advancements in AI and Machine Learning. When these developments become the norm of the day, you as an entrepreneur can make the most use out of the intelligent Chatbots. The day will not be far away when Chatbots start working on their own without having to wait for instructions coming from humans. Chatbots are thus here to stay with their advantages shining bright, attracting businesses to rely on them for a plethora of customer-centric and marketing activities.
