Document360 is a SaaS-based knowledge base platform useful for product and project documentation. It lets you create, collaborate and publish self-service knowledge that comes in handy for your users to understand your products and brand better.

With Document360, you are assured of the best-in-class writing experiences for authors and collaborators, ideal for everyone from startups to large enterprises. It provides administrators with rights to add and configure multiple users. They can then manage content across various projects while getting all the necessary analytics that help stay updated with what people read, their interactions within the knowledge base, and much more.

Speaking of big companies using it, we have Microsoft, Reggora, and Stackify to testify to its utility and success. Its quick adoption amongst large businesses is due to the breadth of its collaborative features and the depth of reporting facilities.

A quick look at its interface and usability

Document360 comes as a fresh breeze of air compared to other online documentation tools as this one has a simple and ease of use interface. In fact, you don’t need IT guys to use this one. You have the WYSIWYG editor that helps create an online knowledge base that doesn’t take much time to get started. You will enjoy the scope it offers to write an entire page using this editor. And then, you can then switch to Markdown mode if you need to add code snippets and other sophisticated content (embedding videos, inserting images, etc.).

It is pretty easy to create and maintain the knowledge base categories as renaming the category, or a page takes just a few seconds. Suppose you need to reorganize the page order or whole categories in your knowledge base, drag and drop them around in its hierarchical navigation menu. Also, you get to customize the categories that are visible on your site’s landing page.

On the downside of usage, though, is the unavailability of a mobile app. Although you can modify your knowledge base pages using the browser on a mobile device, its authoring interface is not responsive enough.

What about the security?

Document360’s cloud storage partner uses end-to-end encryption to ensure the safety of your online knowledge base. They make a copy of your database (almost every day), creating and storing files for up to a year. Enterprise customers (discussed later) can leverage the support it provides for several common single-sign-on protocols.

Customer support

Document360 also has its own self-service knowledge base that helps you navigate the offerings better. They provide well-organized and searchable online help that makes it easy for you to get the necessary information quickly. They also have step-by-step instructions and screenshots as a part of their knowledge base articles. Their support extends to considering feature requests, making way even to append new features into their products. 

Great knowledge base features

Document360 is a highly feature-rich software for users depending on what you expect out of it. As mentioned earlier, it is quite easy to implement and simple to use. Also, it comes with a range of features that come in handy. You can use its features to create internal documents for employees and external documents for your customers.

  • Thanks to the drive storage, multiple knowledge management systems enable you to manage content from a single interface.
  • You get the smart, suggested search similar to Google for quick assistance that helps users dynamically hunt for the most relevant help articles.
  • You can filter the data presented in a report to help use the actionable information and insights.
  • Wider range integrations are possible with Document360, which blends with third-party tools like Zendesk, Slack, Disqus, Intercom, Olark, Google Analytics, Microsoft Teams, and many more.
  • Leverage the Category Manager that helps you quickly assign articles to different categories and rearrange all your materials.
  • You have the power of Documents360’s version history that helps keep track of changes made to the product documentation. It makes content easy to discover and identify individuals who made what changes and when while allowing you to go back in time to any previous version.
  • You get the built-in analytics function that creates a report providing actionable information.
  • Document360 simplifies organizing and conducting searches by adding tags and meta descriptions and navigating through articles.

Create private knowledge bases with Document360 that ensure access and/or edit security, limiting document access to selected users. This is especially useful for internal documents.

Over and above the features mentioned above, you get plenty more features with Document360. For instance, you get the Document360 Help Center which ensures improved self-service assistance for your staff and serves your customers better.

Document360 pricing plans

Document360 comes with multiple price points, offering you many price options to fit your business needs. All four packages have a free trial period and monthly or yearly payment choices.

Note that certain features like several accounts, page views, and storage comes with a limit depending on which package you buy. You can always top-up some features at additional cost, especially if your customer needs to exceed some limit.

A.     Startup Plan

This plan is great if you are new to knowledge management systems. The startup plan is geared toward small businesses that want to test waters. You get access to Document360’s basic capabilities at $59/month ($49/project if invoiced yearly) pricing. With this, you get the following:

  • 2 team accounts ($5/month per account)
  • 5GB storage 
  • ($1/month per additional GB)
  • 10,000 visits/month ($1/month for additional 1,000 visits)
  • 1 project version
  • Unlimited articles
  • Unlimited article version
  • File manager
  • Global CDN

You can take advantage of its edit tracker that helps authors and collaborators to take a quick look at the article versions’ functionality. This package allows you to clone your whole knowledge base which you use during the beta testing phase. Try new designs, use extra functionalities, and do much more with the startup package.  

B.     Business Plan

This is a good plan for the mid-size businesses on the verge of expansion. You can get started with this plan at $179/month per project ($149 if billed annually). You get all the features of the startup plan and the following ones. 

  • 5 team accounts ($7/month per account)
  • 50GB storage ($1/month per additional GB)
  • 50,000 visits/month ($1/month for additional 1,000 visits)
  • 2 project versions
  • Private knowledge base
  • Analytics and reporting (30 days)
  • Backup and restore (30 days)
  • Notifications (all channels)
  • In-app assistant
  • Custom Javascript/CSS/HTML
  • Integrations and API access
  • Export to PDF

Opting for the business plan allows more team members to use Document360, leverage more storage, get more visits, and keep several versions of your projects. Also, this plan helps create a private and public knowledge base. Remember, if you’re going to utilize a private knowledge base, you’ll need to sign up for an account first.

C.     Enterprise Plan

This plan is tailored for bigger organizations as it supports more accounts and provides more storage. Also, you can keep track of more actions. This means you can monitor team members’ activities within the project. You will know which team member has access to files or documents, total edits made, and get access to version tracking.

Document360’s Enterprise plan comes at $359 per month ($299 if paid yearly), and it is highly recommended for its below-mentioned features (over and above Business plan).

  • 15 team accounts ($9/month per account)
  • 150GB storage ($1/month per additional GB)
  • 150,000 page visit/month ($1/month for additional 1,000 visits)
  • 6 project versions
  • Analytics and reporting (90 days)
  • Backup and restore (90 days)
  • IP restriction
  • Security groups and roles
  • Audit logging (90 days)

You have access to additional security measures with the Enterprise plan. With this one, you can restrict access to the knowledge base to a single IP address or a range of IP addresses by leveraging the IP restriction feature. 

As big organizations have larger teams with many collaborators for a single knowledge base document, you don’t want to overburden team members from getting too much information. Therefore, you can use its access control feature that restricts access to certain projects.

D. Enterprise Plus Plan

This plan comes at $599/month ($499 if invoiced yearly). Enterprise Plus is for MNCs and big corporations who need to build and manage many documents. It has all the features of the Enterprise plan along with the following ones:

  • 30 team accounts ($9/month per account)
  • 300GB storage ($1/month per additional GB)
  • 300,000 page visits ($1/month for additional 1,000 visits)
  • 12 project versions
  • Analytics and reporting (180 days)
  • Backup and restore (180 days)
  • Audit logging (180 days)

Final Say: Worth Considering

Go for Document360 if you want to build a user-friendly knowledge base quickly for your intended audience. You have the Markdown editor for documentation with options for translation and the many integrations with other third-party applications.

For starters, you get a lot of features with a monthly subscription, and if you ever run into difficulties, their support team has your back.

It is not your comprehensive customer support solution, but it does add tremendous value by playing well with other enterprise-scale customer support solutions. Document360 makes for a great choice and brings real value for money to have your online knowledge base up and running for internal and external use.

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